Spa Etiquette

If you’re new to the world of Spa, you’ll no doubt have a number of questions about how your spa visit will go. We want to ensure that from the minute you enter our award-winning Spa you feel relaxed, comfortable and ready to unwind. So, we’ve put together some handy tips to guide you through your spa experience.

You’ll find many commonly asked questions on our FAQ’s page here.  Though for more specific details on spa etiquette, the following may prove useful…


Whilst of course you’ll want to catch up on emails, chat with friends and share your pictures on Instagram, we live by the ethos that if you’re tapping away at a tiny screen, you’re not fully relaxing. So, we ask that mobile are left to enjoy their own quiet time, safe and sound in your personal locker. This way, you, and your fellow spa guests can enjoy peace and tranquillity.


If you’re visiting for a pre-booked Spa treatment, we ask that you arrive at least 30 minutes before your treatment time. This will ensure that you have plenty of time to check-in, complete your treatment consultation and start to unwind before the treatment begins.

If you’re late, you’ll only make yourself stressed, which doesn’t make for a relaxing day. It may also cut into your treatment, give you less time with your therapist.


If you’d prefer your massage a little lighter, or with a dose of extra pressure, tell us. It’s our job to ensure you truly enjoy your spa experience, so if there’s a way we can tailor it perfectly to your tastes, we will. If you’d prefer the music off, that’s fine. If you’re not feeling quote as toasty warm as you’d like, tell us about that too!


If you have any type of medical condition that could be made worse or that we need to consider during your treatment, please let us know when you book. Certain treatments are not suitable for particular medical conditions, though we may be able to suggest an alternative that works for you.

The Nudity Question

If you’ve booked a body massage, you don’t have to enjoy it in the nude. Your therapist will use draping techniques to keep as much of you covered, with the exception of the individual areas they are working on. This ensures you keep your modesty, and also that our fluffy towels keep you warm and snug.

When preparing for your massage, we ask that you remove all clothing, except for underwear, and get yourself comfortable on the treatment bed, covered by a towel if you prefer.


If you’ve booked a spray tanning treatment, we advise that you wax 48 hours beforehand or shave the day before. This allows the skin to recover and the pores to close, preventing tell-tale blotches.

In preparation for your spray tan, you’ll be provided with a pair of paper knickers, to avoid staining your own clothing, and allow you to keep your modesty.


Our job is to ensure you leave The Spa looking and feeling picture perfect. So, if you arrive with chipped polish, that’s ok. Though we ask that you allow enough time for us to remove your current polish before starting your manicure or pedicure treatment. We don’t rush perfection, so we’ll need time to get it just right.


If you’ve enjoyed a workout in the Health Club, or a dip in the pool before your body treatment, we ask that you shower before your treatment commences. This ensures any sweat, chlorine or chemicals isn’t massaged into your skin. Clean skin also makes for a smoother massage with our selection of oils.

Feeling sleepy? Falling asleep tells us that you’re truly relaxed. So if you fancy a snooze during your treatment, please do go ahead and drift off.


Many guests prefer to enjoy their treatments quietly, listening to the soothing sounds played in our relaxing treatment rooms. For others, they like to enjoy a chat with their therapist. If you’d prefer not to have complete silence, that’s ok. Our therapists are very friendly and always happy to chat with you, or leave you in peace. They’ll simply follow your lead.

We do ask that you chat quietly to ensure our other guests are not disturbed.


Little ones are very welcome to join you in the Spa, though to ensure the comfort of your fellow guests, and your little MEREkats, we have reserved swim times for children to 9.00am until 10.30am and 4.00pm until 6.00pm.


We understand that plans often change. If you find you’re unable to make your treatment, please let us know 24 hours beforehand. Any cancellations made less than 24 hours before will be charged in full.

Should you have any other questions prior to your visit, take a look at our FAQ’s, or contact the Spa reservations team here.