Being the Head Concierge of a luxury resort requires numerous skills which include understanding and anticipating the needs of all guests, ensuring guests are happy with their visit and being knowledgeable across each department to offer advice or assistance. We recently caught up with our Head Concierge, Adrian, to find out what makes him tick and his role here at The Mere.

Adrian, tell us a bit about yourself…

I originally began my career as an engineering apprentice when I was fifteen years old in the structural steel industry where I worked for over 20 years, which involved work on lots of high profile structures, including Charles de Gaulle Airport, Paris, Kansai International Airport, Japan, Portcullis House (the new houses of Parliament) London, and the Big One rollercoaster at Blackpool please beach.  After leaving the engineering industry, I joined the prison service and had many interesting years working for Her Majesty’s Prisons from which I retired back in September 2016. I then joined the Mere concierge department to which I have worked my way up to Head Concierge.

What is your favourite thing about being Head Concierge?

For me, the best part of the role is meeting and greeting all of our guests and making their journey and visit with us as special as possible. Making people happy makes me smile but the enjoyment I get from the job and the people I work with always bring a smile to my face.

What’s the most important skill to have as a concierge?

I think the most important skill for a concierge is being able to connect with people on all levels.

What is your most memorable moment at The Mere so far…

My most memorable moments would be winning employee of the month and being promoted to Head Concierge.

If visitors have one day to spend in Cheshire, what you would recommend?

Visitors who had a day to spend in Cheshire could visit Tatton Park, Knutsford Heritage Centre, Gauntlet birds of prey – and if there’s time the Penny Farthing Museum, Jodrell Bank and Lovell Telescope,.