DO YOU HAVE A PASSION FOR SERVICE?

JOIN THE TEAM

From serving up perfection in Browns Restaurant, to organising epic events, cooking up creations in the kitchen, or greeting our guests on arrival, there’s a role to suit you.

We’d love to meet those that share our passion for world class hospitality, love to be a part of a team, and enjoy the rewards that come from working at a leading luxury resort!

In return, we offer:

• Competitive salaries
• Free meals whilst on duty
• Free parking on site
• An Employee Of The Month award scheme
• A childcare voucher scheme
• 20% discount on all dining outlets
• 20% discount on Spa treatments
• 10% discount on Spa products
• Free use of the Golf course & driving range
• Discounts on hotel accommodation
• Skills training and NVQs

Take a look at our latest vacancies below...

Work With Us

Our Open Positions

  • Housekeeping Assistant

    More Details Apply Now
    Background

    We are looking for a passionate Housekeeping Assistant to join the team. If you're passionate about providing a great guest experience, then apply today!

    The Role
    • To assist with maintaining levels of cleanliness and styling consistently for our guests
    • To take ownership of productivity and taking responsibility for extra duties
    • Liaising with the Housekeeping Supervisor regarding stock
    • To be responsible for the preparation and tidiness of own trolley and the general cleanliness of maid service on the floor
    • To be responsible for the care and maintenance of equipment
    The Ideal Candidate
    • To adopt The Mere Golf Resort & Spa values by being “passionate” about your role, and promoting a culture of “professionalism”, “consistency” and “one team”.
    • You will be passionate about offering the highest level of service to our customers
  • Concierge

    More Details Apply Now
    Background

    An exciting opportunity has arisen for a Concierge to join the team! The resort is a destination for business and pleasure, with 81 guestrooms, expansive wedding and event spaces, Championship golf and an award-winning spa, set in the heart of the Cheshire countryside which offers premium hospitality, and a personal guest experience.

    The Role
    • To ensure that the highest possible standards of customer service with guests, visitors and general public
    • Ensure all guests are welcomed to the hotel and high levels of guest service are demonstrated at all times
    • Take guest luggage to and from bedrooms
    • Book restaurants for guests
    • Book taxis for guests
    • Be available for any requests from guests
    • Distribute mail to the resort
    • Assist in the car park when it is full and direct cars
    • Ensure the red carpet is kept clean at all times
    • Ensure the car park is clean and tidy
    The Ideal Candidate
    • To adopt The Mere Golf Resort & Spa values by being “passionate” about your role, and promoting a culture of “professionalism”, “consistency” and “one team”.
    • You will be passionate about offering the highest level of service to our customers
  • Night Porter

    More Details Apply Now
    Background

    We operate around the clock and are seeking a Night Porter to join the team to ensure our guests are taken care of after hours.

    The Role
    • Ensure all guests are welcomed to the hotel and high levels of customer service are demonstrated at all times.
    • Check guests in and out and assist with luggage.
    • Answer the telephones.
    • Carry out room service orders and orders from the residents bar.
    • Ensure that during night audit, all financial information is checked, corrected if necessary and completed without error.
    • Ensure the hotel and external areas remain clean and litter free.
    • Perform regular hotel security and fire walk rounds.
    • Assist the Night Manager as required.
    • Assist the C&B Porters with room set ups and cleaning as required.
    • Assist the Housekeeping Team with public area cleaning; turn down of bedrooms and spa cleaning as required.
    • Other duties as requested by the Night Manager
    The Ideal Candidate
    • To adopt The Mere Golf Resort & Spa values by being “passionate” about your role, and promoting a culture of “professionalism”, “consistency” and “one team”.
    • You will be passionate about offering the highest level of service to our customers
  • Night Manager

    More Details Apply Now
    Background

    We are looking for a Night Manager to join our team to ensure everything runs smoothly during night time hours.

    The Role
    • Overall running of the nights department and the hotel during night time hours
    • To ensure that revenue is maximised and that a consistently high level of guest service is maintained with guest safety being of highest priority
    • Ensure that all financial information is collated and correctly audited
    • Ensure the safety of hotel staff and guests is paramount and procedures are in place to ensure this
    • Manage and empower the team to deal with any out booking situation effectively with the least amount of revenue loss to the hotel
    • All rotas are completed in line with the business needs of the hotel and the department complies with all fire safety regulations regarding numbers of staff on duty
    • Ensure that all department procedures, brand standards and hotel policies are documented and kept up to date. Also ensuring that all staff have been trained and records of training are kept on the individual’s file
    • At any opportunity aim to upsell the hotel and its outlets, including upsells to suites and/or dinner reservations
    • Work alongside the Front Office Manager in order to ensure the safety of all team members and guests, lock down procedures are in place and all team members are trained for any emergency situations
    The Ideal Candidate
    • An excellent team player with strong communication skills, you will have a passion for delivering a great customer experience
    • Past experience within a Front Office Supervisory or Management role is essential
    • Night Management experience within a hotel preferred
    • A strong leader with a passion for development of standards, guest service and team members
  • Linen Porter

    More Details Apply Now
    Background

    Reporting to the Housekeeping Supervisor, the key responsibilities of the Linen Porter will include:

    To create a customer focused environment which reflects full, flexible co-operation within the business.
    Liaise with the Housekeeping Department for a list of departures to ensure dirty linen in stripped promptly.
    Liaise with Housekeeping Assistants to remove dirty linen on a regular basis.
    To take the clean linen delivery to the Linen Room and count it in, checking figures against corresponding outgoing count.
    To accurately count all dirty linen taken to Linen Room and record it in the linen book.
    Assist with any extra guest requirements e.g. cots, extra beds, towels, etc. and ensure any guest requests are carried out and the correct procedure followed.
    Report any faults to Housekeeping Supervisors.
    Undertake any other reasonable tasks as instructed by Housekeeping Supervisors and Rooms Managers.

    The Role
    • You will be a highly analytical and problem solving character who is truly passionate about offering the highest level of service to its customers.
    • A team member who takes pride in their work and aspires to company standards of dress code and behaviour at all times.
    • Be willing to undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibility.
    • To ensure that all statutory regulations are observed and that the department comply with these and the company handbook
    • To attend and participate in training courses to up-skill and enhance your current skills to perform your duties and develop your experience
    • To adopt The Mere Collection values by being passionate about your role, and promoting a culture of professionalism, consistency and one team.
    The Ideal Candidate
    • Initiative to complete tasks and prioritise workload
    • Strong communication skills
    • Ability to work both individually and as a part of a team
  • FOOD AND BEVERAGE ASSISTANT

    More Details Apply Now
    Background

    As a Food and Beverage Assistant, you'll be responsible for delivering the highest standard of customer care, and ensuring each guest feels truly indulged by their experience.

    From a warm and friendly welcome, to a detailed description of menu options, you'll be attentive and engaging at all times.

    You won't wait for a guest to catch your eye... you'll be attentive enough to check that they're happy.

    You don't need to be asked to clear a table... your passion for fine detail will ensure our restaurant is always ready.

    And you won't just know what's on the menu... you'll be able to explain to our guests the ingredients used and suitable options for those with dietary requirements.

    The Role
    • Greeting and welcoming guests at the restaurant
    • Taking orders, giving detailed product information and descriptions of the menu offering
    • Setting and clearing tables
    • Assisting guests with any queries and questions
    • Engaging with our guests to ensure they have a truly pleasant visit
    The Ideal Candidate
    • Previous experience in a restaurant or banqueting role
    • Strong communication skills
    • Proven experience of delivering high level customer services
    • Ability to work both individually and as a part of a team
    • Confident and personable approach
    • Don't fancy full time? No problem... we currently have positions available for full time, part time and casual work.
  • Spa Therapist

    More Details Apply Now
    Background

    Our award-winning Spa offers a range of luxurious treatments, alongside premium facilities, so it's no surprise that we maintain our 5 bubbles rating in The Good Spa Guide.

    We're now extending our team to ensure we can cater to our guests efficiently in offering world class spa treatments.

    The Role
    • As a Spa Therapist, you'll carry out a range of treatments (following training) including massage, facials, beauty treatments and alternative therapies.
    • You'll report on daily sales and have an eye for upselling and cross-selling products and services within the Spa.
    • You'll manage stock levels and laundry to ensure we have everything our guests need, when they need it.
    • You'll be targeted on retail sales and customer service with rewards such as complimentary products, treatments and spa days as well as monthly commission on products sold.
    The Ideal Candidate
    • The ideal candidate will be passionate, well presented and have excellent communications skills.
    • You'll have experience working in a customer facing role, and and proven experience in generating revenue within a Health and Wellness environment.
    • You'll hold a Level 3 Beauty or Spa qualification and be a great team player.
  • BARTENDER

    More Details Apply Now
    Background

    We are looking for an enthusiastic, personable and reliable bartender for our luxury 4 star resort. The ideal candidate will have a passion for all things drink related, and a strong customer focused approach. You will be responsible for ensuring our guest gets a real taste of luxury, providing high quality service and beverages for them to enjoy.

    The Role
    • To provide fantastic customer service to all guests, engaging and delighting at all times
    • To be aware of and upsell the full range of products and services on offer to our guests
    • To be fully conversant with the preparation of all wine lists and bar menu items
    • Suggest innovative new ideas to improve our beverage offering
    • Ensure the bar is adequately stocked and all appropriate beverages are available to meet the guests needs and expectations, and that these are replenished at shift changeover
    • Maintain a clean and safe environment in the bar
    The Ideal Candidate
    • Previous experience of working in a bar environment
    • Experience of working in a Hotel/Resort bar is desirable
    • Strong knowledge and interest in current beverage trends
    • Proven customer service skills
  • F&B Supervisor

    More Details Apply Now
    Background

    As a business employees are placed at the heart of everything. Therefore a comprehensive training and development program is available to everyone, and as a result of our growth excellent long-term career opportunities are at the forefront of every position we recruit.

    The Role
    • To create a customer focused environment which reflects full, flexible co-operation within the business
    • To serve all food and beverage to the guest in accordance to the brand SOPS
    • To maintain the standards, safety and quality of service as set out in the department SOP
    • To ensure all team members are trained and work to the correct standards
    • To have an understanding of the wage budget and targets set
    • Clear and set tables as required
    • Ensure all daily tasks are completed and recorded in the correct manner
    • To maintain a good working knowledge of all the menus in the department
    • Ensure food and wine product knowledge is up to date and use this knowledge to upsell at every opportunity
    • Take orders and ensure all documentation and monetary transactions are recorded accurately
    • Ensure that all areas are adequately stocked and able to meet customer and colleague requirements
    The Ideal Candidate
    • Strong communication skills
    • Proven experience of delivering high level customer services
    • Ability to work both individually and as a part of a team
    • Confident and personable approach

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