DO YOU HAVE A PASSION FOR SERVICE?

JOIN THE TEAM

From serving up perfection in Browns Restaurant, to organising epic events, cooking up creations in the kitchen, or greeting our guests on arrival, there’s a role to suit you.

We’d love to meet those that share our passion for world class hospitality, love to be a part of a team, and enjoy the rewards that come from working at a leading luxury resort!

In return, we offer:

• Competitive salaries
• Free meals whilst on duty
• Free parking on site
• An Employee Of The Month award scheme
• A childcare voucher scheme
• 20% discount on all dining outlets
• 20% discount on Spa treatments
• 10% discount on Spa products
• Free use of the Golf course & driving range
• Discounts on hotel accommodation
• Skills training and NVQs

Take a look at our latest vacancies below...

Work With Us

Our Open Positions

  • HR Administrator

    More Details Apply Now
    Background

    An exciting opportunity has arisen for a HR Administrator to join the Mere Collection. If you're looking to join a HR team to utilise and expand your skills, then this role could be for you!

    The Role
    • To ensure all HR administration is carried out in line with SOPs
    • Writing HR correspondence including creating contracts from templates, offer letters and reference requests
    • Creating induction packs and supporting the induction process
    • To be responsible for the upkeep of all employee information held on the HR Information System ensuing the records meet audit and Data Protection requirements
    • To support the recruitment process ensuring The Mere Golf Resort & Spa and The Stanneylands attract, recruit and select distinctive and capable team members
    • Support employee relations activities, including note taking in meetings, change management, employee communications and notice boards, staff accommodation and audits, employee welfare, disciplinary, grievance and absence management procedures
    The Ideal Candidate
    • Previous HR administration experience would be preferred
    • Proactive, flexible and have the ability to adapt to the changing business needs
    • Be able to work to deadlines
    • Excellent organisational and communication skills
    • Strong attention to deal and be able to manage your own workload
  • Concierge

    More Details Apply Now
    Background

    An exciting opportunity has arisen for a Concierge to join the team! The resort is a destination for business and pleasure, with 81 guestrooms, expansive wedding and event spaces, Championship golf and an award-winning spa, set in the heart of the Cheshire countryside which offers premium hospitality, and a personal guest experience.

    The Role
    • To ensure that the highest possible standards of customer service with guests, visitors and general public
    • Ensure all guests are welcomed to the hotel and high levels of guest service are demonstrated at all times
    • Take guest luggage to and from bedrooms
    • Book restaurants for guests
    • Book taxis for guests
    • Be available for any requests from guests
    • Distribute mail to the resort
    • Assist in the car park when it is full and direct cars
    • Ensure the red carpet is kept clean at all times
    • Ensure the car park is clean and tidy
    The Ideal Candidate
    • To adopt The Mere Golf Resort & Spa values by being “passionate” about your role, and promoting a culture of “professionalism”, “consistency” and “one team”.
    • You will be passionate about offering the highest level of service to our customers
  • Night Porter

    More Details Apply Now
    Background

    We operate around the clock and are seeking a Night Porter to join the team to ensure our guests are taken care of after hours.

    The Role
    • Ensure all guests are welcomed to the hotel and high levels of customer service are demonstrated at all times.
    • Check guests in and out and assist with luggage.
    • Answer the telephones.
    • Carry out room service orders and orders from the residents bar.
    • Ensure that during night audit, all financial information is checked, corrected if necessary and completed without error.
    • Ensure the hotel and external areas remain clean and litter free.
    • Perform regular hotel security and fire walk rounds.
    • Assist the Night Manager as required.
    • Assist the C&B Porters with room set ups and cleaning as required.
    • Assist the Housekeeping Team with public area cleaning; turn down of bedrooms and spa cleaning as required.
    • Other duties as requested by the Night Manager
    The Ideal Candidate
    • To adopt The Mere Golf Resort & Spa values by being “passionate” about your role, and promoting a culture of “professionalism”, “consistency” and “one team”.
    • You will be passionate about offering the highest level of service to our customers
  • Night Manager

    More Details Apply Now
    Background

    We are looking for a Night Manager to join our team to ensure everything runs smoothly during night time hours.

    The Role
    • Overall running of the nights department and the hotel during night time hours
    • To ensure that revenue is maximised and that a consistently high level of guest service is maintained with guest safety being of highest priority
    • Ensure that all financial information is collated and correctly audited
    • Ensure the safety of hotel staff and guests is paramount and procedures are in place to ensure this
    • Manage and empower the team to deal with any out booking situation effectively with the least amount of revenue loss to the hotel
    • All rotas are completed in line with the business needs of the hotel and the department complies with all fire safety regulations regarding numbers of staff on duty
    • Ensure that all department procedures, brand standards and hotel policies are documented and kept up to date. Also ensuring that all staff have been trained and records of training are kept on the individual’s file
    • At any opportunity aim to upsell the hotel and its outlets, including upsells to suites and/or dinner reservations
    • Work alongside the Front Office Manager in order to ensure the safety of all team members and guests, lock down procedures are in place and all team members are trained for any emergency situations
    The Ideal Candidate
    • An excellent team player with strong communication skills, you will have a passion for delivering a great customer experience
    • Past experience within a Front Office Supervisory or Management role is essential
    • Night Management experience within a hotel preferred
    • A strong leader with a passion for development of standards, guest service and team members
  • Conference and Event Coordinator

    More Details Apply Now
    Background

    We are looking for a passionate Conference and Event Coordinator to join the team! You’ll be responsible in providing excellent meetings and events by driving sales and increasing revenue within The Mere Golf Resort & Spa.

    The Role
    • Liaising with customers over their needs and requirements for events
    • Producing a detailed project document detailing all requirements
    • Ensuring all details are communicated to the relevant departments internally
    • Responding to all enquiries in a timely confident & professional manner, displaying a clear and comprehensive knowledge of the hotel and its facilities.
    • Discussing the full terms of business with customers including the cancellation policy
    • To maximize selling opportunities by adding customer value at every opportunity.
    • To handle any customer complaints promptly and professionally demonstrating genuine care and concern.
    • Taking accountability for your event needs and achieve results by stretching and revising processes
    The Ideal Candidate
    • To adopt The Mere Golf Resort & Spa values by being “passionate” about your role, and promoting a culture of “professionalism”, “consistency” and “one team”.
    • You will be highly organised who is truly passionate about events and passionate about offering the highest level of service to its customers.
    • You will be a highly motivated person who has the ability to proactively follow up on sales leads and seek out new ones
    • To be professional and courteous in all dealings with guests, members and staff.
    • To attend training courses that may be identified to enhance your skills to perform your duties and develop your experience
    • To adhere to the company standard of uniform code and behaviour at all times as indicated in the policy manual
    • To be professional and courteous in all dealings with guests, members and staff.
  • Chef de Partie

    More Details Apply Now
    Background

    Reporting the Sous Chef, the key responsibilities of the Chef de Partie will include:

    To consistently assist in providing and maintaining the highest of food preparation and presentation
    To work on and accept direction in the relevant kitchen sections
    Control wastage and portion size as per dish specifications
    Actively participate in menu development, planning and production
    To be aware of accident reporting, maintenance reporting, fire and emergency procedures
    Check, record and report temperatures of fridges and freezers in line with SOP
    Oversee Kitchen porters ensuring hygiene practice is adhered to.
    To understand and observe all Health & Safety regulations, COSHH HACCP, Food Safety and Safety at work act while on company premises.

    The Role
    • You will be a highly passionate about your role and what you have to offer in the kitchen
    • A team member who takes pride in their work and aspires to company standards of dress code and behaviour at all times.
    • Be willing to undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibility.
    • To ensure that all statutory regulations are observed and that the department comply with these and the company handbook
    • To attend and participate in training courses to upskill and enhance your current skills to perform your duties and develop your experience
    The Ideal Candidate
    • You will be highly passionate about your role and what you have to offer in the kitchen
    • Consistently assist in providing and maintaining the highest standards of food preparation and presentation
    • Strong communication skills
  • Linen Porter

    More Details Apply Now
    Background

    Reporting to the Housekeeping Supervisor, the key responsibilities of the Linen Porter will include:

    To create a customer focused environment which reflects full, flexible co-operation within the business.
    Liaise with the Housekeeping Department for a list of departures to ensure dirty linen in stripped promptly.
    Liaise with Housekeeping Assistants to remove dirty linen on a regular basis.
    To take the clean linen delivery to the Linen Room and count it in, checking figures against corresponding outgoing count.
    To accurately count all dirty linen taken to Linen Room and record it in the linen book.
    Assist with any extra guest requirements e.g. cots, extra beds, towels, etc. and ensure any guest requests are carried out and the correct procedure followed.
    Report any faults to Housekeeping Supervisors.
    Undertake any other reasonable tasks as instructed by Housekeeping Supervisors and Rooms Managers.

    The Role
    • You will be a highly analytical and problem solving character who is truly passionate about offering the highest level of service to its customers.
    • A team member who takes pride in their work and aspires to company standards of dress code and behaviour at all times.
    • Be willing to undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibility.
    • To ensure that all statutory regulations are observed and that the department comply with these and the company handbook
    • To attend and participate in training courses to up-skill and enhance your current skills to perform your duties and develop your experience
    • To adopt The Mere Collection values by being passionate about your role, and promoting a culture of professionalism, consistency and one team.
    The Ideal Candidate
    • Initiative to complete tasks and prioritise workload
    • Strong communication skills
    • Ability to work both individually and as a part of a team
  • Housekeeping Assistant

    More Details Apply Now
    Background

    Last year, our Housekeeping team changed approximately 17,698 beds. Not that we're counting, though you have to admit, that's a lot of beds!

    So, we're now looking for a Housekeeping Assistant to assist us in getting our rooms perfectly ready for our guests' arrival.

    We currently have full time and part time vacancies within our Housekeeping Department.

    You'll be responsible for cleaning our guest rooms and public areas to the highest possible standard, to ensure our guests enjoy absolute comfort, luxury and a sound night's sleep.

    The Role
    • Maintaining levels of cleanliness and styling that consistently exceeds the expectations of our guests.
    • Responsibility for all assigned keys.
    • Ensuring that all lost property is handled in the correct manner.
    • Reporting any matters of security e.g. missing items.
    • We'll expect you to manage your own productivity while on shift, taking responsibility for extra duties e.g. spring cleaning, replacing equipment such as pillows, quilts etc.
    • You'll be responsible for your own housekeeping trolley, which will need to be regularly stocked with cleaning equipment and guest essentials.
    • You'll take the initiative to ensure the general cleanliness of the resort e.g. clearing linen trolleys and room service trays.
    • You'll have a high standard for quality, using your own judgement to ensure that bed linen is in perfect condition and that any items within guestrooms are perfectly suitable for use.
    The Ideal Candidate
    • Previous experience in a housekeeping/cleaning role is essential
    • Ideally you will have experience within a hospitality environment
    • Great ability to work as part of a fast-paced team
    • Initiative to complete tasks and prioritise workload
    • We have contracts available at 12 and 16 hours per week. These may be allocated as 4 hours per day over four days, or two full working days per week, dependent on the needs of the business. If you have a preference, we'll have a shift to suit you! Let us know your preferred shift pattern when applying.
  • FOOD AND BEVERAGE ASSISTANT

    More Details Apply Now
    Background

    As a Food and Beverage Assistant, you'll be responsible for delivering the highest standard of customer care, and ensuring each guest feels truly indulged by their experience.

    From a warm and friendly welcome, to a detailed description of menu options, you'll be attentive and engaging at all times.

    You won't wait for a guest to catch your eye... you'll be attentive enough to check that they're happy.

    You don't need to be asked to clear a table... your passion for fine detail will ensure our restaurant is always ready.

    And you won't just know what's on the menu... you'll be able to explain to our guests the ingredients used and suitable options for those with dietary requirements.

    The Role
    • Greeting and welcoming guests at the restaurant
    • Taking orders, giving detailed product information and descriptions of the menu offering
    • Setting and clearing tables
    • Assisting guests with any queries and questions
    • Engaging with our guests to ensure they have a truly pleasant visit
    The Ideal Candidate
    • Previous experience in a restaurant or banqueting role
    • Strong communication skills
    • Proven experience of delivering high level customer services
    • Ability to work both individually and as a part of a team
    • Confident and personable approach
    • Don't fancy full time? No problem... we currently have positions available for full time, part time and casual work.
  • Spa Therapist

    More Details Apply Now
    Background

    Our award-winning Spa offers a range of luxurious treatments, alongside premium facilities, so it's no surprise that we maintain our 5 bubbles rating in The Good Spa Guide.

    We're now extending our team to ensure we can cater to our guests efficiently in offering world class spa treatments.

    The Role
    • As a Spa Therapist, you'll carry out a range of treatments (following training) including massage, facials, beauty treatments and alternative therapies.
    • You'll report on daily sales and have an eye for upselling and cross-selling products and services within the Spa.
    • You'll manage stock levels and laundry to ensure we have everything our guests need, when they need it.
    • You'll be targeted on retail sales and customer service with rewards such as complimentary products, treatments and spa days as well as monthly commission on products sold.
    The Ideal Candidate
    • The ideal candidate will be passionate, well presented and have excellent communications skills.
    • You'll have experience working in a customer facing role, and and proven experience in generating revenue within a Health and Wellness environment.
    • You'll hold a Level 3 Beauty or Spa qualification and be a great team player.
  • BARTENDER

    More Details Apply Now
    Background

    We are looking for an enthusiastic, personable and reliable bartender for our luxury 4 star resort. The ideal candidate will have a passion for all things drink related, and a strong customer focused approach. You will be responsible for ensuring our guest gets a real taste of luxury, providing high quality service and beverages for them to enjoy.

    The Role
    • To provide fantastic customer service to all guests, engaging and delighting at all times
    • To be aware of and upsell the full range of products and services on offer to our guests
    • To be fully conversant with the preparation of all wine lists and bar menu items
    • Suggest innovative new ideas to improve our beverage offering
    • Ensure the bar is adequately stocked and all appropriate beverages are available to meet the guests needs and expectations, and that these are replenished at shift changeover
    • Maintain a clean and safe environment in the bar
    The Ideal Candidate
    • Previous experience of working in a bar environment
    • Experience of working in a Hotel/Resort bar is desirable
    • Strong knowledge and interest in current beverage trends
    • Proven customer service skills

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