Latest Member Newsletter

Health club update

Government Update
Following the government announcement on Wednesday 9th September, we are pleased to learn that the Health Club facilities can continue operating as we have been doing since re-opening on 25th July. As we have appropriate social distancing measures in place and our sessions are ‘organised’, we can hold exercise classes for more than 6 people and allow more than 6 people into the gym and pool areas.

Wellness App 

 Bookings for using the facilities are being made via the mywellness app. This allows us to manage the flow of guests and also keep a log who has used the facilities. We appreciate that some members have found it hard to adapt to booking visits but for the time being this is the only way of us operating safely. If you have not made an advance booking and still want to use the facilities, please just check the app before arriving to ensure that there are available spaces. If there are, feel free to come down and our team will book you onto the session at reception.

If you do not already have the app, here is the link to download:

Thermal Rooms 

The thermal rooms remain closed due to COVID-19 guidelines. We will of course open these as soon as we are able to. In the meantime, we hope that you an continue using the main pool, the hydrotherapy pool and the thermal beds.

Class Timetable 

Aqua Aerobics class is BACK 

Tuesday 9am – 9.45pm with Lisa

Thursday 9am – 9.45am with Alicia

These classes are available for Peak and Off Peak members. There is a maximum capacity of 10 members on these classes. Please book via the app.

Membership terms

A number of our members will have paid for months during our enforced closure that they were unable to use at the time. The number of unused months varies depending on renewal dates. For example, some members were due to renew during lockdown so may only be owed 1 or 2 months. As it stands at the moment, we are adding unused months onto members’ 12 month term as this seems to be the preferred option for most people. That means the 12 months that you have paid/committed into will be spread out over a longer period to ensure you still get the time you have paid for. If you pay by Direct Debit, your payments will stop at the end of your existing 12 month period and the additional months will then start at no extra cost.

Some members have asked to keep their accounts on hold as they have medical reasons for not being able to return just yet. It is important that we have note of this on our membership system to ensure we know how many ‘active members’ we have and also to ensure your account is placed on hold.

New Memberships

Unfortunately we are still unable to take on new memberships for the Health Club. We are operating a waitlist for all enquiries to join so if you do have a friend or family member who would like to be kept up-to-date, please pass their details to reception and we can let them know should there be any availability in the future.

Spa treatments

As you may be aware, we are now able to offer a wider range of treatments again. This includes facials, spray tans and brow tinting and shaping. Members receive 20% off all treatments Monday to Thursday. If you would like to book, please see Spa Desk.